Most clinics are fully set up within 5–7 days. Once your onboarding form is complete, our team configures your calendars, treatments, and dentist preferences so Grace can start taking calls immediately.

Yes — PatientLine AI connects directly with your current calendar. Our team ensures all scheduling, reminders, and bookings sync perfectly with your existing workflow.

Grace can transfer urgent or complex calls to your reception team during business hours. You decide the rules — so nothing important ever gets missed or mishandled.

Absolutely. Data security is our top priority. All calls, logs, and data are handled in full compliance with UK GDPR and dental industry privacy standards.

You’ll have direct access to our UK-based support team for setup, updates, and training. We also provide monthly performance reports and are always available for ongoing optimisation.

Not at all. PatientLine AI is designed to support your team, not replace it. Grace handles missed calls, after-hours enquiries, and overflow — freeing up your staff to focus on patients in the clinic, not on the phone.

Grace is trained specifically for dental clinics, using your own treatments, pricing, and preferences. During setup, we review and test real scenarios to make sure she handles calls exactly how you want. If something ever sounds off, our team can retrain her instantly.